This could mean a few things including technical issues on your end beyond our control. Don't worry! We've created some backup plans to help explain how to resolve any access issues you may be having. See Below For Some Common Scenarios.
Can't Access The Membership?
Let's Get This Resolved For You!
Login Not Working (Payment Is Up-To-Date)
Try One Of These Options
If you're having trouble logging in and your payment is up-to-date, you may be able to resolve this issue quickly by simply using a different internet browser to login. Try one of the following options: (1) Use a completely different internet browser to log in (Ex: If you are using Google Chrome, try using Internet Explorer or Microsoft Edge or vice versa) Or (2) If you are using Google Chrome, try opening an “incognito tab” and log in from there. If you've reviewed all of the ways to resolve your issue on this page and you still need help, Contact Us below.
"Interested in this course? Email us at [email protected]
If You See
You Do NOT need to email. In this case, you can see, but you cannot access the content inside the membership. This simply means that either (1) You did not complete your payment when registering for your membership or (2) Your membership has lapsed and is no longer active. You can simply join or re-join the membership below to gain full access.
"You Are Not Authorized To See This Page"
If You See
In this case, you can see, but you cannot access the content inside the membership. This simply means that either (1) You did not complete your payment when registering for your membership or (2) Your membership has lapsed and is no longer active. You can simply join or re-join the membership below to gain full access.
If You Get A Blank Screen
This May Be An Isolated Browser Issue
If you know that you are an active (paid) member and your membership fee is up-to-date but you are experiencing a blank screen when you attempt to access certain screens, this may be an isolated browser issue and not a membership issue. This can often be resolved with a quick cache clear. You can clear your cache, cookies, and bowser history.
"This Page Isn't Working"
If You See
In this case, you may have tried to sign-in multiple times and received an error page, "This Page Isn't Working". This simply means that either (1) You did not complete your payment when registering for your membership or (2) Your membership has lapsed and is no longer active. You can simply join or re-join the membership below to gain full access.
Redirect Error Page
If You See
In this case, you may have tried to sign-in multiple times and received an error page, "We're sorry, but something went wrong". This simply means that either (1) You did not complete your payment when registering for your membership or (2) Your membership has lapsed and is no longer active. You can simply join or re-join the membership below to gain full access.
